Return Policy

Thank you for purchasing our seasoning jars. We hope every customer has a satisfactory shopping experience. If you are not satisfied with the received goods, you can apply for a return according to the following return policy.

1. Clearance Sale Notice

Due to changes in the market environment, increased operating costs, and continued losses for the business, after careful consideration, we have decided to clear out our existing seasoning jar inventory at a loss.

This sale is an inventory clearance event. All items are sold at discounted prices, and inventory is limited, while supplies last. Even for clearance items, we still provide normal return and after-sales service.

2. Return Period

To protect customer rights, we offer:

Return service within 30 days of receiving the goods.

Customers need to contact us within the specified time to submit a return request and complete the process according to the return procedure provided by customer service.

3. Return Conditions

Items meeting the following conditions are eligible for return:

The item is within the 30-day return period;
Provide the order number or purchase information;
Contact customer service in advance to obtain a return address;
The item is not severely damaged, affecting resale.

Even if the item has been opened, you can still contact us to apply for a return if it meets the return requirements.

4. Return Process

To return an item, please follow these steps:

Contact customer service and provide order information;
Explain the reason for the return;
Obtain the designated return address and instructions;
Return the item as required;
We will process the refund after receiving and reviewing the returned item.

Please do not return items without confirmation, as this may affect the return processing time.

5. Shipping and Delivery Information

Shipping Location: US Warehouse
Order Processing Time: Processed on the same day the order is placed
Shipping Time: Approximately 2 days

After the item is shipped, customers can track the delivery status through the logistics information. In case of delays due to weather, holidays, or uncontrollable factors such as logistics transportation, we will actively assist in handling the situation.

6. Refund Policy

After your return is approved, we will arrange a refund:

Refund Arrival Time: Refunds will arrive within 3 days of processing.

Actual arrival time may vary depending on the processing speed of the bank, credit card company, or payment platform.

7. Return Fee Policy

For returns due to product quality issues, incorrect delivery, or discrepancies between the product and the order description, we will assist in handling the related issues.

For returns due to personal reasons, please complete the return process according to the information provided by customer service.

8. Contact Us

If you have any questions about returns, refunds, or orders, please contact us using the contact information provided on the Contact Us page.

Thank you for your understanding and support. We will continue to provide reliable service to our customers and ensure that every order is properly processed during the clearance sale.